Remote Customer Service Assistant

Work Location: Remote, India

The Customer Service Specialist is responsible for providing telephonic support to customers regarding their queries. The candidate must possess excellent communication and interpersonal skills to ensure a positive customer experience. Additionally, the position requires the ability to maintain customer confidentiality, accurately input customer information into electronic records, and work collaboratively with other team members.

Responsibilities

• Handle inbound and outbound calls to customers in a timely manner. Routing inbound calls to the appropriate resources
• Identify the needs of customers, clarify information, schedule appointments, resolve issues, and provide solutions
• Ensure following the customer service script provided by the company for uniformity
• Be well-read on regulatory and company policies, and the website for FAQs or policy-related answers
• Researching required information using available resources
• Processing forms, orders, and applications requested by customers
• Identifying, escalating priority issues, and reporting to the high-level management.
• Completing call notes and call reports as necessary and updating them in the electronic records
• Managing administration, communicating, and coordinating with internal departments
• Meet personal goals and work towards meeting team goals in qualitative and quantitative aspects

Qualifications/Skills

• Open to working in US Time Zone
• Bachelor's degreee with minimum 2 years of experience with US clients
• Previous experience in a customer support role
• Ability to multi-task, set priorities and manage time effectively
• Customer-oriented attitude with professionalism
• Excellent communication and listening skills with good command of the English language.