Remote Customer Care Reorder Representative I

Category: Urology

Job Location: REMOTE, US

Position Type

Full-Time/Regular

At Numotion, we’re on a mission to improve the lives of people with disabilities. As North America’s largest provider of mobility products and services, we deliver personalized solutions from manual and power wheelchairs to medical supplies and other assistive technologies that support health, independence, and everyday participation. We’re committed to a workforce of diverse backgrounds and experiences and to an inclusive environment shaped by open dialogue, attentive listening, and tangible, ongoing action.

JOB PURPOSE: The Customer Care Reorder Representative II is responsible for managing complex reorder workflows, resolving escalated customer issues, and supporting team effectiveness. This role operates with greater autonomy and contributes to process improvements and team development.

The pay range for this position is $17.71-$23.02 Hourly. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location.

KEY RESPONSIBILITIES:

• Process complex reorder cases, including advanced insurance scenarios and exceptions.

• Resolve escalated customer inquiries and complaints independently.

• Provide guidance and support to Level I representatives.

• Assist with training and onboarding of new team members.

• Identify trends and recommend process improvements.

• Partner with internal teams to resolve issues and improve workflows.

• Ensure compliance with company policies and regulatory standards.

• Utilize Numotion Leadership Principles to perform job with integrity, compliance, and values consistent with Numotion’s mission.

• Adhere to employee or customer confidentiality and comply with Numotion’s policies and federal regulations.

• Provide excellent customer service for all internal and external customers of the operations at all times. Provide solutions for customer concerns and continually focus on customer service as our top priority.

• The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based on organizational needs and/or as deemed necessary by management.

REQUIRED QUALIFICATIONS, SKILLS, AND EXPERIENCE:

• High School diploma/GED required.

• Minimum three (3) years’ experience in insurance eligibility verification.

• Minimum three (3) years of experience in calculating deductibles and coinsurance for primary and secondary policies.

• Strong knowledge of insurance and reimbursement processes.

• Demonstrated problem-solving and independent decision-making skills.

• Background in Medicaid, Medicare, and Private Insurance.

PREFERRED COMPETENCIES AND QUALIFICATIONS:

• Associates degree in relevant field.

• Ability to work in a fast-paced environment and juggle multiple priorities.

• Ability to think quickly, assess a situation and make a sound decision.

• Solid written and verbal communication, listening, organization and priority setting skills.

PHYSICAL WORK REQUIREMENTS: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Frequent use of hands, wrists, fingers associated with using computer equipment.

• Prolonged periods of time working at a desk and/or on a computer.

• Occasionally move and reach with arms and hands.

• Ability to lift/move up to 10 pounds

At Numotion, we offer competitive compensation packages, including medical, dental and vision insurance, short-term and long-term disability, a 401k, and life insurance. Numotion is an equal opportunity employer. We strive for a workplace that reflects the communities we serve and do not tolerate discrimination against our employees, customers, and partners regardless of ethnicity, disability, gender identity, sexual orientation, religion, age, citizenship, marital or veteran status. Numotion is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

This position is located in Remote, United States.