Claims Resolution Associate - Fully Remote

United States
Fully Remote – As long as you live in the country specified in the job posting, you are not required to work in an office.

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

Make a Real Difference Every Day:
Looking to start a career where you can make a meaningful impact? As a Claims Resolution Associate, you’ll be part of a supportive and collaborative team dedicated to helping customers through the claims process. Using innovative tools and technology, you’ll provide outstanding service while helping customers navigate challenging situations with confidence and care.

What You'll Do

In this role, you'll serve as a key point of contact for customers who have questions about existing claims.

• Deliver compassionate, customer-focused service while building trust and strong relationships.
• Handle a high volume of inbound and outbound calls in a fast-paced call center environment. Up to 90% of your workday may be spent assisting customers by phone.
• Provide updates on claim status, answer questions, and ensure all customer interactions are accurately documented.
• Communicate with customers, vendors, repair facilities, rental agencies, and other third parties to gather or provide information.
• Assist with claim-related requests such as processing payments, scheduling inspections, arranging rental vehicles, and resolving complex claims-related concerns.
• Utilize multiple systems and online resources to efficiently support customers throughout their claims journey.

Work Schedule

Operating Hours:

• Monday – Friday: 7:00 AM CT – 9:00 PM CT
• Saturday: 7:00 AM CT – 5:00 PM CT

For this position:

• Work schedules will be assigned within our operating hours