Remote AI Customer Support Specialist (Pacific Time Zone ONLY)

$30 - $34/hourpay

Required Skills

customer service in tech or saas, attention to detail, organization, strong troubleshooting, problem solving, ability to investigate, ability to reproduce customer-reported problems

About micro1

micro1 is the leading AI data lab for training frontier models and evaluating AI agents. Experts contribute their diverse subject matter knowledge across domains such as finance, healthcare, STEM engineering, and more. micro1 transforms that real-world expertise into high-quality training data, evaluations, and feedback loops that improve how AI systems learn, reason, and perform.

Our platform identifies and vets top talent through an AI recruiter, enabling high-quality expert contributions at scale. We aim to enable 1 billion people to do meaningful work by applying their expertise to AI. As our global expert network grows, micro1 is building the human intelligence layer for frontier AI.

Role Title: AI Customer Support Specialist

Role Type: Contractor

Location: Remote (Pacific Time Zone)

micro1 is engaging AI Customer Support Specialists to contribute expertise to a dynamic project supporting an AI-powered platform. In this role, you'll apply your expertise to help train next-generation AI systems. Your work will shape how models learn, reason, and perform through high-quality, real-world input. No prior experience in AI is required — your domain knowledge is what matters.

Scope of Work

1. Respond promptly and professionally to customer-reported technical issues related to the AI platform, ensuring clear and concise communication at every step.
2. Investigate and reproduce customer-reported problems, meticulously documenting findings and relevant technical details for internal review.
3. Create, update, and maintain comprehensive documentation for recurring issues, troubleshooting steps, and resolution processes.
4. Escalate complex or confirmed technical problems to internal engineering or product teams, providing thorough supporting documentation and analysis.
5. Collaborate with internal teams to clarify issue priorities, share user feedback, and contribute to ongoing platform improvement efforts.
6. Ensure all customer interactions reflect a high level of empathy, attention to detail, and a customer-first mindset.
7. Remain organized while managing multiple concurrent tasks in a fast-paced, technology-driven environment.

Preferred Qualifications

1. Proven experience delivering technical customer support for SaaS, technology, or software platforms.
2. Exceptional written and verbal communication skills, with a strong emphasis on clarity and professionalism.
3. Demonstrated ability to investigate, troubleshoot, and systematically resolve customer issues.
4. Experience in documenting technical issues and solutions for both customer-facing and internal audiences.
5. Strong organizational skills and ability to track multiple ongoing issues and deliverables.
6. A proactive, solution-oriented approach with keen problem-solving capabilities.
7. Familiarity with AI products, generative AI tools, or related platforms is a plus, but not required.