Remote Customer Service Representative 2

Job Description

Company Overview

At Enlyte, we combine innovative technology, clinical expertise, and human compassion to help people recover after workplace injuries or auto accidents. We support their journey back to health and wellness through our industry-leading solutions and services. Whether you're supporting a Fortune 500 client or a local business, developing cutting-edge technology, or providing clinical services you'll work alongside dedicated professionals who share your commitment to excellence and make a meaningful impact. Join us in fueling our mission to protect dreams and restore lives, while building your career in an environment that values collaboration, innovation, and personal growth.

Be part of a team that makes a real difference.

Job Description

Customer Service Representative II

Position Summary

The Customer Service Representative II (CSR II) serves as an experienced, client-focused professional responsible for delivering exceptional service to both internal and external stakeholders. This role acts as a key liaison between departments, clients, and partners, ensuring effective communication, issue resolution, cost management, and proactive identification of business opportunities.

Key Responsibilities

Customer & Stakeholder Engagement

• Build and maintain strong rapport with both internal and external customers, including internal departments, medical case managers, adjusters, Account Managers, and the Sales team.
• Serve as a primary point of contact for client inquiries, requests, and escalations, ensuring timely and effective resolution.
• Monitor interactions and concerns to identify trends and communicate insights to leadership for further review and action.

Operations & Workflow Management

• Triage incoming work to ensure appropriate prioritization and distribution across the team.
• Coordinate high-dollar items among multiple stakeholders, ensuring clear, proactive communication regarding progress, expected delivery timelines, and potential delays.
• Collaborate cross-functionally to support operational efficiency and optimal client outcomes.

Data Analysis & Sales Support

• Mine and analyze multiple reports to identify potential sales leads and opportunities for business growth.
• Partner with Sales and Account Management teams to support lead development and client expansion efforts.

Qualifications

Qualifications

• High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
• 2+ years of customer service experience, preferably in healthcare, insurance, or a related industry.
• Strong analytical skills with experience reviewing reports and identifying actionable insights.
• Demonstrated ability to negotiate and manage vendor/provider relationships.
• Excellent communication, problem-solving, and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced environment with strong attention to detail.

Benefits

We’re committed to supporting your ultimate well-being through our total compensation package offerings that support your health, wealth and self. These offerings include Medical, Dental, Vision, Health Savings Accounts / Flexible Spending Accounts, Life and AD&D Insurance, 401(k), Tuition Reimbursement, and an array of resources that encourage a lifetime of healthier living. Benefits eligibility may differ depending on full-time or part-time status. Compensation depends on the applicable US geographic market. The expected base pay for this position ranges from $20.60 - $25.00 hourly, and will be based on a number of additional factors including skills, experience, and education.

The Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Don’t meet every single requirement? Studies have shown that women and underrepresented minorities are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.