Customer Service Associate II - Fully Remote

United States
Fully Remote – As long as you live in the country specified in the job posting, you are not required to work in an office.

National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers.

Job Description

The Customer Service Associate ll is responsible for making high volume outbound calls and providing effective quality customer service regarding property insurance. Support borrowers and Carrier/Agents by providing detailed information on how to obtain their property insurance, de-escalate calls and handle disbursement of premiums.

Key Responsibilities

• Cross trains to assist with borrower follow ups

• Assists answering questions in the help desk chat

• Meets and maintains availability standards, (Production, Non-Production, Quality) and attendance guidelines

• Updates records and note system as required

• Disbursements of Property Insurance Premiums

• Handles Outbound telephone calls with borrowers, Insurance Agents/Carriers regarding premium disbursements and property insurance in order to prevent a Borrower letter going out.

• Delivers timely, accurate customer service ensuring the highest level of satisfaction

Education

• High School Diploma or GED (Preferred)

Experience

• 0-2 years experience (Preferred)

Supervisory Responsibilities

• This job does not have supervisory duties.

Education & Experience (in lieu)

• In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

Skills

Business Support, Client Facing, Consumer Protection, Quality Control (QC), Service Delivery

Compensation

Additional Job Description
Compensation for this role is $19/hr.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that