Remote Customer Experience Representative

The Role:

We are seeking a motivated, hard-working self-starter to join our Customer Experience Team. The Customer Experience Representative I will work both independently and collaboratively to provide exceptional service to APPLIED’s current and potential customers.This role focuses on supporting an assigned territory by managing customer orders and inquiries, ensuring a seamless experience. They will work closely with the Sales, Business Development, and Operations teams to build strong customer relationships while contributing to retention and growth.  This is a remote position, only candidates who currently live in the U.S. will be considered.

Key Responsibilities:

• Provide current and prospect customer experience excellence: to include accurate and professional processing of requests for product, price, and other sales support activities as needed.

• Support team efforts by delivering excellent customer service and contributing to daily operations that align with annual growth objectives.

• Maintain and enhance key data is APPLIED’s CRM for existing and prospective accounts, ensuring accuracy and completeness. Act as a liaison for customer requests and collaborate across departments to support business needs.

• Troubleshoot issues, process customer complaints and escalate issues to the appropriate resource.

• Compliance adherence: Ensuring compliance with all customer experience policies, procedures, and regulatory requirements.
  
• Support and adhere to all safety procedures and complete all required safety training.
  
• Identify and support improvement opportunities for processes in order to support company objectives and customer expectations.

You Are Ideal for This Role If You:

• Have a bias for action and like to take initiative.
• Are a team-player but also work well independently.
• Have the willingness to learn and are personally driven to succeed.

Physical Requirements:

• Must be able to remain in a stationary position.
• Constantly operates a computer and other office productivity machinery.
• Able to communicate information and ideas so others will understand.

Experience and Qualifications:

• High School Diploma required. Bachelor’s or Associate’s degree preferred.

• 2-5 years of customer service or support experience preferred.

• Highly organized with a process-driven mindset and strong decision-making skills.

• Excellent verbal and written communication skills, including active listening and a strong phone presence.

• Ability to manage multiple customer accounts, build relationships, and navigate challenges with a positive attitude.

• Works well independently and as part of a team in a fast-paced environment.

• Basic understanding of customer-focused selling and negotiation techniques.

• Proficient in Microsoft Office, Windows OS, CRM software, and social media tools, with the ability to learn new systems quickly.

Why Work for Us:

• Medical, Dental and Vision Benefits
• 401k Match
• Flexible and Team-Oriented work environment
• Generous PTO policy
• Tuition Reimbursement
• Employee Assistance Program
• Career and talent development opportunities as well as opportunities for personal growth