Remote Customer Service Specialist

MCA, your trusted advisor for wireless communications, data, and security services, is seeking a Customer Service Specialist to support our fast-growing Voice (MSS) division.

MCA seeks team members who share our values: service, growth, teamwork, and safety. As a Military Friendly Employer, we welcome veterans, with over 250 already on board. Join us and become part of the MCA family, where we prioritize both work and enjoyment. We offer competitive compensation and benefits such as Medical, Dental, Vision, 401K, PTO, Holiday Pay, Education Incentives, and more.

WHAT YOU WILL BE DOING:

• Manage collections activities by tracking outstanding balances, following up on past-due accounts, and coordinating with customers to ensure timely payment resolution.
• Process incoming payments securely while maintaining accurate and up-to-date accounts receivable records.
• Generate and distribute invoices, monitor payment status, and ensure overall billing accuracy.
• Conduct and monitor customer satisfaction surveys upon job completion to measure service quality and gather actionable feedback.
• Analyze survey results to identify trends, address concerns, and escalate issues as needed.
• Prepare, compile, and distribute territory reports, ensuring accuracy, consistency, and timely delivery to stakeholders.
• Support contract administration by preparing, reviewing, and tracking agreements to ensure proper documentation and compliance.
• Collaborate with internal teams to resolve customer issues, including billing discrepancies, service concerns, and contract-related matters.
• Maintain organized and comprehensive records of customer interactions, financial transactions, survey data, and contracts.
• Identify trends, gaps, or inefficiencies across collections, reporting, and customer feedback, and recommend process improvements.
• Assist with additional administrative and operational tasks to support overall territory management.

WHAT YOU WILL BRING TO THE TEAM:

• 2+ years of experience in collections, accounts receivable, customer service, or administrative support roles.
• Strong understanding of billing, invoicing, and payment processing procedures.
• Experience with contract administration or supporting contract documentation preferred.
• Proficiency in Microsoft Office Suite, especially Excel for reporting and data tracking.
• Ability to analyze data, identify trends, and create accurate reports.
• Strong attention to detail and ability to maintain organized, accurate records.
• Excellent written and verbal communication skills, with the ability to interact professionally with customers and internal teams.
• Ability to manage multiple priorities, meet deadlines, and work independently in a fast-paced environment.
• Customer-focused mindset with a commitment to service quality and continuous improvement.

YOUR ENVIRONMENT AND PHYSICAL REQUIREMENTS:

This is a remote position, but candidates must reside in one of the following states to meet qualifications: South Carolina, North Carolina, or Tennessee.

The physical environment requires some indoor and outdoor work. Indoor work requires long hours of sitting, standing, or walking. Outdoor conditions can vary (e.g., heat/cold, wet/humid, and dry/arid conditions), and working conditions are typical of a construction environment.

DIRECT REPORTS:

No Direct Reports

WHO WE ARE

Mobile Communications America, Inc. (MCA) provides wireless communication, data, and security solutions that enhance workplace safety, security, and efficiency nationwide. Customers trust us to provide a portfolio of turn-key systems, products, and services — including two-way radio communications, vehicle uplift, security video and access control systems, BDA/DAS, remote monitoring, GPS tracking, SCADA, dispatch, mass notification, and point-to-point wireless networks. Our more than 60,000 customers span industries such as public safety, commercial, manufacturing, education, healthcare, utilities, and government. In addition to being the largest Motorola partner in the U.S., MCA has strategic partnerships with over 1,000 major manufacturers to offer an extensive portfolio of products and technologies.

WHAT WE BELIEVE

We are better together through the MCA Way: living our core values of Service First, Growth, Teamwork, and Safety. We take our work and customers seriously and believe our best work can be fun. A component of our business that embodies the MCA advantage is our “Service First DNA” culture. Service isn’t just a motto for MCA, it’s an integral part of who we are and goes beyond our customers to our employees, partners, shareholders, and communities.

NOTE: The above statements describe the general nature and level of work performed by the person assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, and physical demands required of personnel so classified. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Mobile Communications America, Inc. is proud to be an Equal Opportunity workplace and is an Affirmative Action employer. We are committed to creating an inclusive environment that celebrates diversity. At MCA, we are “better together.”

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