Reservations Agent (Remote Opportunity within US)

Summary

At Hyatt, we believe in the power of belonging- of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care.

Park Hyatt Beaver Creek Resort and Spa | With sweeping views from the base of Beaver Creek Mountain, Park Hyatt Beaver Creek Resort and Spa redefines the summer getaway in Colorado’s Vail Valley. Embrace Vail’s finest golf courses, whitewater river rafting, fly fishing and scenic hiking trails—all just outside our doorstep. Park Hyatt Beaver Creek Resort and Spa is seeking colleagues with unmatched service. We care for people so they can be their best.

The Reservations Agent is responsible for converting direct reservations requests to the hotel’s reservation line into loyal hotel guests. Primary responsibilities include monitoring of own reservation conversion rate and upselling resort suites, activities and other revenue opportunities.

Responsibilities include providing personalized service to hotel guests and making accurate reservations. Consistent and clear communication with guests, reliability, and customer service are key to this position’s success.

Functions:

• Take reservations phone calls as needed
• Maintain high level of knowledge of the resort offerings, accommodations and departments.
• Provide assistance with commission payouts alongside Hyatt Commissions Helps Desk.
• Act as liaison between guest and operations to include reservations details that may include:
  • Guest special needs and request.
  • Arrival and Departure times.
  • Handling any booking issues within Reservations Department and Front Desk.
• Submit orders into hotel’s amenity system for personalized welcome amenities and welcome cards for VIP’s.
• Attend regular training meetings with Reservation Supervisor to review booking trends, patterns, booking objections, and other information that would enhance direct sales efforts.
• Coordinate billing for clients as needed
• Post reservation deposits as needed
• Review reservations made daily and block accordingly
• Work with Director of Revenue on inventory issues and opportunities

The pay rate for this position is $21.00 per hour, plus opportunity for monthly incentives. Actual pay will be commensurate with experience. The schedule for this position is Monday - Friday 8AM - 4:30PM. This can be a remote role within the U.S.

Why Work at Hyatt?

• Enjoy free employee meals in our employee cafeteria
• Discounted & Complimentary Hotel Room Nights
• Medical Dental and Vision Insurance (full-time colleagues)
• Retirement savings plan
• 401k
• Basic Life Insurance
• After your first full year with Hyatt you will receive 2 weeks of paid time off
• Excellent training and professional development
• Opportunities to work around the world with Hyatt Hotels and Resorts
• Ski Pass Reimbursement!

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Our Values: Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Click here to spend a ‘day in the life’ of a hospitality professional at a full-service hotel via our virtual reality experience.

Qualifications

• Excellent attention to detail and exceptional organizational and time management skills
  Must be results- oriented and able to convey data-based information and ideas clearly
• Must be effective in handling problems in the workplace, including identifying, anticipating, preventing and solving problems as necessary
• Refined verbal and written communication skills
• Must be proficient in general computer knowledge with advanced excel skills
• 1+ years Hotel experience preferred
• Knowledge of Hyatt's reservation systems and procedures preferred
• HyRes knowledge preferred