Remote Customer Service Representative
Remote
Job Description
Who We Are
At Pink Callers, we are a ServiceTitan Certified Call Center, dedicated to providing top-notch remote customer service for HVAC, plumbing, roofing, and electrical contractors. Our mission is to let you focus on what you do best by managing your incoming calls and interactions with a blend of human expertise and AI efficiency. We pride ourselves on a culture that values proactivity, teamwork, and leadership.
What You’ll Be Doing
- Handling incoming calls and messages with professionalism and efficiency.
- Using ServiceTitan to manage customer interactions and information.
- Solving customer issues with a friendly and proactive approach.
- Collaborating with team members to ensure top-notch service.
- Continuously improving processes and customer satisfaction.
The Hiring Process
We have a rigorous process for hiring, but move FAST for the right person. You could be hired in as little as 10 days! We've had lots of interest, so the first few steps are automated to make sure you can get considered quickly.
Don't worry—if you take the time to apply, we will respond to 100% of the applicants.
The process:
- Click apply and answer a few Who, What, When questions. (5 min)
- You'll be texted a link for a 10 min questionnaire that will help match you to the job (or others that might suit you!).
- You'll get a text for a quick 1-way video question. (5 min)
- We'll send you a link to get scheduled for an in-person interview.
- You can easily be in for an interview within a couple days from right now.
What We’re Looking For
- At least one year of experience in the trades industry.
- Proficiency in ServiceTitan.
- Strong communication and problem-solving skills.
- Ability to work independently and as part of a team.
- Customer-focused with a positive attitude.
Why Join Us
Join us for professional development opportunities, paid training, and performance bonuses. Be part of a supportive team that values transparency and leadership. Enjoy the perks of working from home while making a real difference in the home services sector.
Ready to make an impact and join our team of customer service rockstars? Apply now and take the first step toward a rewarding career with Pink Callers!
Requirements
- Employment Type: None
- Work Hours: 20 to 40 hours work
- Work Mode: Fully Remote (Nationwide)
- Required Education: High school or equivalent
- Required Experience: Entry level(2) years
