B2B Service Specialist (Remote Opportunity)

Summary

Grow your career as ​​B2B Service Specialist​ with ALG Vacations!

ALG Vacations (ALGV), a part of Hyatt, is a leading provider of leisure travel experiences to destinations around the world. We are seeking enthusiastic customer service specialists to join our team. In this role, B2B Service Specialists play a critical part in delivering exceptional support to travel advisors across all ALGV brands by providing personalized, high-quality service. This position is responsible for exceeding service expectations, resolving complex reservation issues with efficiency and accuracy, and building trusted relationships that strengthen customer loyalty. The B2B Specialist also helps drive increased market share and contributes directly to overall profitability. Successful team members consistently deliver industry-leading support that reinforces long-term brand loyalty and positions ALGV as the preferred partner for our most valued travel advisors.

Position Responsibilities:

• Provide service and escalation support for top accounts through making complex bookings and assisting with modifications to previously booked reservations.
• Communicate and uphold policies while also fulfilling travel advisor expectations.
• Provide first call resolution.
• Increase vacation values by offering upgrades that enhance the customer experience.
• Utilize multiple systems and provide education and support to travel advisors on all booking systems.
• Focus on problem resolution and sales skills with attention to detail to maintain profitability.
• Demonstrate a commitment to Hyatt core values.

Training for this position begins on Monday, March 16^th, 2026. This is a full-time, closing shift position. Schedules are not permanent and are bid on once a year based off performance. Colleagues are expected to work (1) weekend day but are given a day off during the week, not all schedules will have consecutive days off.

Experience Required:

• Computer proficiency, knowledge of MS Office
• Ability to navigate the internet

Experience Preferred:

• 1-3 years of customer service experience
• Travel experience a plus.

Qualifications

About ALG Vacations

It all begins when our client’s book with ALG Vacations. As North America’s leading tour operator, we keep our standards as high as our passion for travel, working together with our agents to ensure every client’s vacation exceeds every expectation. We are an industry innovator that combines the expertise of many different brands. ALG Vacations consistently delivers exceptional value to travelers and strong performance to resort owners and partners by strategically leveraging the power of its portfolio of brands across multiple segments, comprising:

• Vacations: The largest seller of vacation packages and charter flights in the U.S. for travel to Mexico and the Caribbean, moving approximately 3.2 million passengers annually through well-established vacation brands

• Destination Management Services: Best-in-class destination management services provided by Amstar® DMC and Worldstar®

• Loyalty Program: Exclusive loyalty program Unlimited Vacation Club®

• Technology Solutions: Innovative technology solutions provider Trisept Solutions®, connecting over 88,000 travel agents with leading travel suppliers.

Since 2021, ALG Vacations has proudly been part of Hyatt. At Hyatt, we believe in the power of belonging – of making people feel at home no matter where they are in the world. Since 1957, our colleagues have been at the heart of driving Hyatt to become one of the world’s leading and fastest-growing hospitality brands, without ever losing focus on people and care. 

To learn more about ALG Vacations: https://alg.www.vaxvacationaccess.com/about-us/

Our Values

At ALG Vacations, we care for people so they can be at their best. We bring our values to life every day to ensure our colleagues have what they need to thrive, be their best selves, and create memorable guest experiences.

Experimentation • Empathy • Inclusion • Integrity • Respect • Well- Being

We’re proud to offer exceptional corporate benefits which include:

• Travel Perks and Benefits for both ALG Vacations and Hyatt

• Medical, Dental and Vision Insurance

• Basic Life Insurance

• Short- & Long-Term Disability

• Paid Parental Leave

• Corporate Wellness Program

• Travel Discounts & Deals

• Paid Time Off & Holidays

• 401(k) Plan with Company Match

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free and tobacco-free workplace and perform pre-employment background checks.

The hourly pay for this position starts at $19.50. The final pay rate/salary offered to the successful candidate will depend on experience, skill level and other qualifications for the role, as well as the location of the performance of work. Pay for the successful candidate will meet local requirements, including the local minimum wage rate.