Medicaid Member Support CSR - Remote

Medicaid Member Support Call Center CSR

This is a remote position – must be able to work MST business hours

Hours: Monday – Friday 8am – 5pm MST

Payrate: $17 per hour, which may be below your state's minimum wage. Please take this into consideration when applying.

Interested in supporting Medicaid members in Montana? Conduent has immediate openings for Call Center Customer Service Representatives. This is a great opportunity to learn Medicaid member support and the medical eligibility and claims process!

Summary:

• Using a computerized system, responds to Montana Medicaid member inquiries in a call center environment using standard scripts and procedures.
• Gathers information, assesses caller needs, research and resolves inquiries and documents calls.
• Provides clear and concise information regarding member eligibility status, passport provider change and member benefits.
• Follows documented policies and procedures including call handling and escalations.
• Overall acts as an advocate for the Medicaid members to ensure their needs are met.

What You Get:

• Full-time employment with benefits.
• Hourly rate up to $17/hour based on experience.
• Standard scheduled: 8am – 5pm Monday through Friday.
• Substantial call center and customer service training.
• Great work environment with career growth.

Additional Duties as Assigned:

• Verify documentation and images.
• Attend scheduled staff meetings.
• Complete required assigned training.
• Track daily task for quality review.

Requested Skills:

• Positive and energetic attitude.
• Ability to communicate clearly and confidently.
• Ability to multi-task and manage time effectively.
• Attention to detail, grammar, and spelling accuracy.
  

Preferred Experience:

• H.S Diploma or GED
• One year of medical insurance or medical office experience.
• Computer system experience with data entry and database documentation knowledge.
• Call center or professional office experience.

Hours and Additional Information:

• Limited physical requirements: Typical office environment. Phone and keyboard for periods of time.
• Must pass a criminal background check and drug screening.

This is a great opportunity to learn and be a part of the growing medical support community. Conduent offers benefits and advancement opportunities. Come join us and help support our Medicaid members!

Due to varying state and local minimum wage laws, we are currently only able to hire candidates residing in states where our compensation structure complies with applicable wage regulations. As a result, we may be unable to consider applicants from certain states or municipalities