Home Based - Chat Customer Service Specialist
Location : Houston, Texas
Provide quality service and information regarding various available products to inbound customers via Chat while working from home.
- Answer incoming chats, up to two concurrently, for GC Clients
- Provide contact completion and/or alternate solutions for the caller
- Handle customer chats, despite the degree of difficulty, in a courteous and business-like fashion
- Provide excellent quality customer service to resolve matter to customer satisfaction, within client guidelines
- Must attend regularly scheduled video conferences for team meetings and one on one coaching
- Adhere to Company attendance, punctuality, and meal and rest break requirements
- Maintain concentration and focus in order to meet performance goals
- React positively to an ongoing, changing environment
- Maintain good working relationship with assigned supervisors and coworkers
- Work safely without presenting a threat to self or others
- Perform additional duties as required by management
High School Diploma or GED is required
Six months of customer service experience is preferred.
- Experience with personal computers preferred. MAC use a plus.
- Must be able to type quickly and accurately, 35 wpm with 95% accuracy, use a mouse effectively, and have a basic understanding of operating systems. 45 wpm is preferred.
- Must be able to troubleshoot basic computer issues including connectivity with internet service provider.
Skills & Abilities:
- Good knowledge of business English, spelling, and punctuation. Must be able to communicate clearly and effectively, both orally and in writing.
- Ability to define problems collects data, establish facts, and draw valid conclusions in a fast-paced environment, based on limited information.
- Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals
- Must be able to maintain a high level of confidentiality in dealing with customer information.
- Must be able to provide quality customer service and able to work with difficult or emotional customers, on occasion, while still maintaining a strict level of professionalism.
- Ability to establish and maintain effective working relationships with supervising personnel and co-workers.
- Ability to remain alert and ready to accept calls, even during periods of low call-volume.
- Ability to project and convey a positive, concerned, and professional image to customers.
- Ability to be adaptable and quickly adjust to change.
- Must be able to conduct data search efficiently and effectively while working within specific time constraints.
- Ability to maintain a well-organized work area.
- Write in a clear and concise manner
- Manage time effectively
- Solve problems or issues that may come up
- Concentrate and focus for extended periods of time
- Cope with high-stress and changing environment
- Remain alert at all times
- Adhere to policies and procedures
- Adhere to work schedule and punctuality requirements
Work From Home Requirements
- Must have a hard wired internet connection that is, at a minimum, 10 mbps download and 5 mbps upload (must provide proof of internet speed)
- Must have a workspace which is free from outside noise and distractions
All job offers are contingent upon completion of drug and background checks.
GC Services is an equal opportunity employer: M/F/Disabled/Vet
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