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Posted May 19

Home Based - Chat Customer Service Specialist

GC Services
United States of America Full Time

Location : Houston, Texas

Provide quality service and information regarding various available products to inbound customers via Chat while working from home.

Responsibilities

  • Answer incoming chats, up to two concurrently, for GC Clients
  • Provide contact completion and/or alternate solutions for the caller
  • Handle customer chats, despite the degree of difficulty, in a courteous and business-like fashion
  • Provide excellent quality customer service to resolve matter to customer satisfaction, within client guidelines
  • Must attend regularly scheduled video conferences for team meetings and one on one coaching
  • Adhere to Company attendance, punctuality, and meal and rest break requirements
  • Maintain concentration and focus in order to meet performance goals
  • React positively to an ongoing, changing environment
  • Maintain good working relationship with assigned supervisors and coworkers
  • Work safely without presenting a threat to self or others
  • Perform additional duties as required by management

Qualifications

Education:

High School Diploma or GED is required

Experience:

Six months of customer service experience is preferred.

Computer Experience:

  • Experience with personal computers preferred. MAC use a plus.
  • Must be able to type quickly and accurately, 35 wpm with 95% accuracy, use a mouse effectively, and have a basic understanding of operating systems. 45 wpm is preferred.
  • Must be able to troubleshoot basic computer issues including connectivity with internet service provider.

Skills & Abilities:

  • Good knowledge of business English, spelling, and punctuation. Must be able to communicate clearly and effectively, both orally and in writing.
  • Ability to define problems collects data, establish facts, and draw valid conclusions in a fast-paced environment, based on limited information.
  • Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals
  • Must be able to maintain a high level of confidentiality in dealing with customer information.
  • Must be able to provide quality customer service and able to work with difficult or emotional customers, on occasion, while still maintaining a strict level of professionalism.
  • Ability to establish and maintain effective working relationships with supervising personnel and co-workers.
  • Ability to remain alert and ready to accept calls, even during periods of low call-volume.
  • Ability to project and convey a positive, concerned, and professional image to customers.
  • Ability to be adaptable and quickly adjust to change.
  • Must be able to conduct data search efficiently and effectively while working within specific time constraints.
  • Ability to maintain a well-organized work area.
  • Write in a clear and concise manner
  • Manage time effectively
  • Solve problems or issues that may come up
  • Concentrate and focus for extended periods of time
  • Cope with high-stress and changing environment
  • Remain alert at all times
  • Adhere to policies and procedures
  • Adhere to work schedule and punctuality requirements

Work From Home Requirements

  • Must have a hard wired internet connection that is, at a minimum, 10 mbps download and 5 mbps upload (must provide proof of internet speed)
  • Must have a workspace which is free from outside noise and distractions

All job offers are contingent upon completion of drug and background checks.

GC Services is an equal opportunity employer: M/F/Disabled/Vet

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