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Posted May 19

Customer Experience Leader for automotive industry! WORK FROM HOME!!!!

Percepta
United States of America Full Time

Benefits Offered: Vision, Medical, Life, Dental, 401K

Employment Type: Full-Time

WORK REMOTLEY FROM HOME (if you prefer)!

* If you choose to work from home, you must be able to come to the Allen Park, Michigan office for initial training and occasional team meetings and program engagement exercises.

PLEASE NOTE THAT THE HOURS AND DAYS OF OPERATION FOR THIS TEAM ARE AS FOLLOWS: EMPLOYEES WORK A REGULAR LENGTH SHIFT (i.e., 40 hours per week) WITHIN THESE DAYS/HOURS, CONDITIONAL ON THE NEEDS OF THE BUSINESS.

o Friday through Sunday (8:00 am EST to 10:00 pm EST)
o Monday through Thursday (9:00 am EST to 11:00 pm EST)

Seeking candidates with the following:
• Savvy with the use of technology, software, and social media applications (Facebook, Twitter, Instagram, LinkedIn, Pinterest), while continuously keeping up with current technology trends.


Automotive Customer Experience Leader Position
The Customer Experience Leader builds and maintains trust as a skilled expert by providing superior knowledge and expertise for an innovative new program designed to assist consumers with mobility challenges. This unique program will provide the ability to connect with consumers through a social media application whether it is via phone, video chat, or online chat. Customer Experience Leaders will teach and guide consumers through this savvy and innovative technological experience. Client interaction, first and foremost, is to provide an exceptional experience in order for guests to build a strong loyalty to the program. Customer Experience Leaders will be focused on building relationships with their members and providing an outstanding experience where members are delighted.

Automotive Customer Experience Leader Responsibilities
• Provide an exceptional member experience in every interaction.
• Provide insightful advice and direct support to members in need. Diagnoses of issues and provide resolution with teaching and guidance.
• Partners with legacy App owners for troubleshooting and resolution.
• Researches and resolves billing or payment issues. Owns the member experience from the very beginning to the end. Making decisions on whether to escalate or how to address issues so the member is delighted and eager to continue to utilize the program.
• Identifies and presents out of the box ideas and changes to other Customer Experience Leaders and Leaders that will ensure this program is second to none.

Automotive Customer Experience Leader Education
• Associates Degree along with equivalent position related experience required. Bachelor’s degree preferred.
o Communications, Public Relations, Marketing, or related field of study preferred.

Automotive Customer Experience Leader Experience
• Minimum 3-5 years’ experience in training, public relations, public affairs, sales, marketing, customer service, or any combination thereof.
• A passion for at least one of the three items below is important because we are seeking people who want to build a career that is aligned with their interests.
o Exceptional customer service
o Automotive Industry
o Cutting edge technology

Automotive Customer Experience Leader Skills
• Communication
o Excellent communication skills – both verbal and written word
 Passionate and confident over the phone or on video chat
 Comfortable with twitter, email, text, or any written form
 Savvy and demonstrate creative solutions
o Present a professional and polished yet friendly demeanor
o Speed and accuracy when typing
o Ability to sway the opinion of others through verbal and/or written correspondence
o Ability to adapt communication style to fit the style of others
o Ability to diagnose issues quickly and resolve with patience and empathy
o Demonstrated ability to interject personality into written content without crossing professional boundaries
• Lives the program’s values and demonstrates these when dealing with consumers and internal colleagues
• Eager to work in a positive team environment where everyone pushes each other to work to a high standard and perform to the best of their ability in order to delight their clients
• Strong customer service, interpersonal and relationship-building skills
• Savvy with the use of technology, software, and social media applications (Facebook, Twitter, Instagram, LinkedIn, Pinterest), while continuously keeping up with current technology trends.
• Ability to work well under pressure
• Active listening skills
• Strong multi-tasking skills, organizational, time management, planning and problem solving skills
• Self-sufficient, resourceful and works well with minimal supervision

Percepta requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. Percepta is an Equal Opportunity Employer.

About Percepta:

Our expert teams work across multiple channels, in multiple languages and through our strength in recruitment and training, are dedicated to delivering excellence day in day out.

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