Posted May 17
Endurance International Group

Customer Support Representative

Endurance International Group
United States of America Full Time

Make a difference! No experience required.

We’re looking for enthusiastic, outgoing and dedicated Customer Support Specialists to join Constant Contact in serving more than 650,000 small businesses and nonprofits worldwide, all while jump starting your career in a fun, fast-paced environment.

The Job:

  • Essential function includes acting as a first point of contact for customer inquiries via telephone
  • Independently resolve technical and other support issues and escalate cases when appropriate
  • Provide online demonstrations and educate customers on product features as well as online help resources
  • Assist customers non-compliant with Constant Contact's permission and anti-spam policies in adopting best practices for becoming a trusted emailer
  • May assist with additional support channels such as chat and email based on business needEducate customers on products and services to enhance their online marketing strategy and to drive customer engagement and make our customers more successful!

You Are:

  • Always Putting Customers First: You enjoy delighting the customer and are willing to go above and beyond to do so.
  • A People Person: You find it easy to make connections with others and can’t imagine a job without human to human contact.
  • An Active Listener: We don’t want our customers to have to repeat themselves; small business owners have a lot on their plates.
  • Computer Savvy: You know your way around a computer. From surfing the web to troubleshooting your smartphone, you’ve done it all.
  • A Master Multitasker: You’ll be speaking with customers, reviewing their marketing materials, and navigating our knowledge base – all at the same time.
  • Fun: Skee-ball, Foosball and Nerf Guns… Oh my!

These qualities won’t hurt either:

  • Knowledge of HTML
  • Knowledge of internet and social media related tools & platforms
  • Bilingual English/Spanish (highly preferred but not required)
  • You must have the ability to work from home, including a WIRED internet connection and an adequate work environment free of distractions and interruptions or any noise issue that would affect the customer experience. Please note: this is NOT a remote position; you must live in the Waltham area; work from home is generally only a day or two per week AFTER a minimum of three months of exceptional performance in the office.

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