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Posted May 07

Reservations Sales Agent (At Home)

Loews Hotels & Resorts
United States of America Full Time

US - TN - Nashville

Position Summary:

Loews Hotels Reservations Center is seeking highly motivated and customer focused individuals in the Greater Nashville area to join our exciting and passionate team of professionals. Our Reservations Sales Agents are Travel Planners; delivering world-class service and reserving hotel accommodations for our Loews Hotels customers at our distinctive properties. Take advantage of our paid training and wide range of career opportunities in a rapidly growing and relevant company. Loews offers a competitive salary and benefits including: medical, dental, vision, 401(k), paid vacation, and more! We are looking for fun, energetic, people lovers with an enterprising mindset to “engage and delight” our guests.

Currently looking for:

  • English, Spanish and French Speaking candidates
  • Those interested in working from home
  • Those interested in a Split Shift: Part Morning/Part Evening
  • Those interested in a 2pm – 11pm Shift
  • Those interested in Part Time Evening Shifts
  • Inputs complete preference profiles on all guests confirming reservations.
  • Answers phones promptly and politely.
  • Once trained, is knowledgeable and able to sell the Loews experience which includes restaurant, spa, golf, in addition to upgrades and information regarding area attractions and events.
  • Utilizes interpersonal skills to sell the hotel and overall experience to the caller by focusing on their unique set of requests/needs and incorporating Loews Hotels Reservations Department standards.
  • Once trained, is knowledgeable regarding all hotel/room features and amenities and incorporates that information into the selling process.
  • Takes reservations completely and accurately.
  • Anticipates guests needs whenever possible.
  • Ensures guest requests/challenges are handled promptly and with genuine friendliness.
  • Processes VIP reservations with special attention to accuracy as well as guest requests/needs.
  • Promotes and applies teamwork skills at all times

Required Skills & Experience:

Required Skills and Experience:

  • High school diploma or equivalent preferred
  • Must be located in the Greater Nashville Area.
  • Must be customer service and sales oriented and have excellent hospitality and guest relations skills.
  • Must understand that the position of Travel Planner is a sales position in a call center environment.
  • Must have excellent written and oral English communication skills and telephone etiquette skills
  • Must be computer literate in general but particularly in Word Processing software. Excel might by helpful
  • Must be organized and able to prioritize work load
  • Must be able to type 25 wpm
  • Must be flexible to work any shift, including weekends and holidays.

Must the Applicants Supply Their own Work Permit?
Yes
Bonus?
Yes
Accommodation Provided?
No
Position Categories:
Reservations

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