Bilingual Customer Service Rep (WFH)
Date: Apr 22, 2017
Location: Phoenix, AZ, US
Company: Lincoln Financial
Alternate Locations: Boise, ID (Idaho); Phoenix, AZ (Arizona); Salt Lake City, UT (Utah); Scottsdale, AZ (Arizona); US Southwest; Work from Home Relocation assistance is not available for this opportunity. Requisition #25202 About The Company Lincoln Financial Group provides advice and solutions that help empower Americans to take charge of their financial lives with confidence and optimism. Today, more than 17 million customers trust our retirement, insurance and wealth protection expertise to help address their lifestyle, savings and income goals, as well as to guard against long-term care expenses. Headquartered in Radnor, Pennsylvania, Lincoln Financial Group is the marketing name for Lincoln National Corporation (NYSE:LNC) and its affiliates. The company had $222 billion in assets under management as of March 31, 2015.
As a Bilingual Customer Service Representative, you will be responsible for answering incoming phone calls from a variety of customers in a dynamic self-service and assisted service environment. You will demonstrate independence and ownership by instilling confidence and inspiring optimism in our callers through clear, professional communication and timely issue resolution.
This is a work from home position. The hours of the position are Monday through Friday, 8:15 a.m. – 5:00 p.m. PT or 9:15 a.m. - 6:00 p.m. MT. Virtual training will be provided for the first 6-10 weeks and the hours may differ.
Communication and Customer Service
- Answers inquiries from customers on retirement plan services
- Explains processes and procedures associated with multiple products and markets to customers and distribution channel partners
- Completes routine adjustments and corrections to client contracts
- Completes fund transfers and allocation adjustments as requested
- High School diploma/GED or minimum Associate’s Degree in lieu of required experience
- 0-1 years of experience, preferably in a customer service environment
- Bilingual in Spanish (advanced proficiency)
- A demonstrated track record of consistently meeting and/or exceeding performance expectations
- Possesses a bias for action and avoids workplace distractions
- Drives tasks to completion
This position may be subject to Lincoln’s Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln’s current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.
Nearest Major Market: Phoenix Job Segment: Data Entry, Administrative
Sign up for Job Alerts
Freelance BloggersCOED MEDIA GROUPUnited States of AmericaMay 23
Outreach Representative - Work at HomeGateway Health PlanUnited States of AmericaMay 23
Online Support Specialist - RemoteFROSCHUnited States of AmericaMay 23
Data Entry Specialist - Work from HomeHuman APIUnited States of AmericaMay 23
Professional Tutor - RemoteRevolution PrepUnited States of AmericaMay 23
Chat Customer Service Reps - Remote / Virtual - TXIntelliSourceUnited States of AmericaMay 08
Chat Customer Service Reps - Remote / Virtual - WYIntelliSourceUnited States of AmericaMay 08
Full Time Work at Home Customer Service RepHSNUnited States of AmericaMay 03
Austin - Bilingual Virtual Receptionist (Answering Service)Apollo Answering Service, LLCUnited States of AmericaMay 10
Customer Service Representative - RemoteCSR Customer Service Readiness, LLCUnited States of AmericaMay 17