Posted Apr 19
WordPress Technical Support - Remote
United States of America Full Time
Salary: $15 - $25 an hour - Contract
|Our team is growing and we’re looking for a seriously support-loving person to add to the mix. We currently provide technical support for a growing suite of WordPress plugins through the forums we run and manage on our website, but have hit a spot where extra help building relationships with our customers will make a world of difference. |
We’re looking for someone for around 10-15 hours a week to help us go the extra mile when customers reach out for help with the both the tech-y and less tech-y side of things, like bug reports, feature requests, product reviews, account access and questions about product features.
However, we won’t lie. This will be a fast-paced position where a successful person will be genuinely happy to help customers with a myriad of questions. There are more than 400,000 active installs of The Events Calendar running on websites around the world and many of them have questions that require timely assistance.
Support is at the center of everything we do here at Modern Tribe, we want you to help our community thrive.
Knowledge and Experience
Work from anywhere in the US or Canada; if you are in Central or South America, let’s talk. This will be a 100% remote position. If your working hours are in a timezone outside of the US range, but you work 4+ hours of overlap each day our team might be able to consider your application.
Our hourly rate for this gig starts at $15-$25/hr, depending on experience, with opportunities for rate bumps on annual review. This gig is about 15-20 hours per week of work. This is a one time contract position, though we are always seeking longer relationships with kick-ass people.
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