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Posted Apr 19

Family Connections Coordinator - Home Based

Connections Academy
United States of America Full Time


Company Summary :
Founded in 2001, Connections Education is a leading provider of high-quality, highly accountable online education solutions for schools, school districts, and students in grades K–12. It serves families and schools with a variety of digital learning and online
school solutions including Connections Academy ,
International Connections Academy , and Pearson
Connexus . In 2016, Connections Education brings full-time online and blended school to 65,000 students across the U.S. and abroad, and delivers online courses to over 340,000 students. In total, over 400,000 students in the U.S. and 48 countries will receive
online learning from Connections Education in 2016. Connections Education is based in Baltimore, Maryland and was named a 2015 and 2014 “Top Workplace” by the Baltimore Sun and a 2013 “Best Place to Work” by Baltimore magazine. Regularly recognized for its
outstanding curriculum and leadership, Connections Education is committed to expanding quality education through technology, and helping students achieve both academic and personal success. Connections Education is part of the global education company, Pearson.

Position Summary :
Working from your home in Arizona, the Family Connections Coordinator will focus on sales and student retention by building and maintaining positive and productive relationships with families and caretakers. The Family Connections Coordinator will serve
as a point of contact for families, and must have a strong understanding of each student’s unique needs. An enthusiasm for student learning and a strong understanding of the transformative role it plays in the lives of students and their families is necessary
for success in this role.

Responsibilities :
Lead generation through both outbound and inbound calls;
Serve as an enrollment and placement resource/subject matter expert to families during the enrollment process;

Act as ambassador for the school in interactions with students and families;
Act as a liaison between local schools and enrollment to resolve issues that may impede enrollment;

Remain up to date with changes in enrollment policies and guidelines and communicate changes to families;

Assist with initial enrollment and onboarding through Learning Coach Support groups, onboarding calls, and the development of relationships with families and local school staff;

Monitor student performance and conduct monthly check-in calls during the school year;

Communicate changes in school events, policies, and guidelines through interaction with school staff and parents;

Provide assistance with student retention;
Partake in the end oy year process through student withdrawal calls and follow-up calls regarding materials and equipment;

And other duties as assigned.

Connections Education is focused on providing a flexible work environment to its employees, including the ability to work from home on a regular basis in most positions. We believe that flexibility in work/life balance is a critical part of our culture
and employee satisfaction, and we are proud to provide to our employees the ability to work from anywhere, anytime. In exchange, we require that employees have the appropriate means to work remotely, including adherence to our work at home policies regarding
home office setup, including but not limited to privacy of records, technology standards, equipment standards and expectations.

The following equipment will be provided to you by the company as a full-time employee:

Laptop and phone
Headset

The following equipment will need to be provided by you, as the employee, when working from home:

2 nd monitor (required)
Mouse (required)
Keyboard (required)
Bachelor’s degree required;
3-5 years of experience required;
Sales/Relationship building experience;
Experience in education, counseling, career and personal advisement or related area;

Project management skills;
Excellent oral, written, and interpersonal communication skills;
Strong Customer Service Skills;
Proficiency with the Microsoft Office Suite (Word, Outlook, Excel, PowerPoint, Lync);

Highly organized with the ability to multi-task in a fast paced environment;
Experience working with diverse populations;
Ability to manage stressful situations in a calm, courteous, and efficient manner; and

Engage in travel as necessary

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