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Posted Apr 18

Call Center Phone Agent - Work from Home in Texas

HotelTonight
United States of America Full Time
Salary: $13 to $15 Hourly

Benefits Offered: Vision, Medical, Life, Dental, 401K

Employment Type: Full-Time

We are looking for experienced call center professionals who are available to work a full-time schedule (40 hours), primarily evening / overnight shifts, including weekends. Our Customer Experience Agents are valued members of our team who enjoy health benefits, ownership in the company’s success through stock options, and a tight-knit remote team culture.

This is a remote work-from-home position, but you must reside in Texas.

WHAT YOU'LL DO:

    • Provide phone support to HotelTonight customers and hotel partners
    • Answer general questions about how HotelTonight works and assist customers with using our app
    • Resolve billing and booking issues in a real-time, non-scripted environment - ensuring a flawless guest experience and a swift resolution
    • Make judgement calls in high pressure situations while leaving customers delighted
    • Resolve customer issues in the first contact, only escalating the ticket when is appropriate
    • Balance a steady stream of inbound calls with accurate record-keeping of customer interactions to ensure we are continuously delivering the best support possible
    • Act as a brand ambassador and live our company values in every customer interaction

WHAT WE'RE LOOKING FOR:

    • At least one year of high-volume call center experience in a metric-driven environment is required
    • Tech-savvy and proficient with iPhone and Android - you can quickly and easily navigate and multi-task across apps, the internet, chat programs, and video conferencing tools
    • A strong track record of delivering exceptional customer service at a customer-oriented business, bonus for experience in the hospitality industry
    • Comfortable being empowered to make decisions and a strong understanding of the financial implications of those decisions
    • A natural at efficient and straightforward communication in a non-scripted, high-touch service environment
    • Cultural knowledge and ability to apply cultural context to customer support
    • Grace under pressure and an instinctual inclination toward hospitality
    • High emotional intelligence, empathy, and strong active listening skills
    • A true passion for helping people, fixing problems, and figuring things out!
    • Experience with Talkdesk, Salesforce, and Desk.com a huge plus!

WHAT YOU'LL GET FROM US:

    • A full time job with benefits!
    • Fast-paced work environment where every member’s input is needed and valued
    • Opportunities for advancement and a true career opportunity, not just a job
    • Work from your home!
    • No cost for health, dental and vision health care plans for employees, and we have a great discount on family plans too
    • Options to contribute to FSA/HSA plans
    • 401(k) plan
    • 10 paid vacation days to start (and more after your two year anniversary with us)
    • 6 paid sick days so you can focus on getting well when you need to
    • $500 in credits every quarter to use on our app!
    • $50/month internet stipend to help offset the costs of high-speed internet
    • Stock options at a thriving San Francisco based company funded by top investors

A few reminders: This is a remote, work from home position, but residency in the state of Texas is required. Applications submitted without a resume and application questions will not be reviewed. We look forward to receiving your application and hearing about your passion for providing best-in-class support!

About HotelTonight:

HotelTonight makes it remarkably easy to book great hotels at amazing last-minute rates on your mobile device, for tonight, tomorrow and next week. We are growing our team of Customer Experience Phone Agents to provide best-in-class customer support as HotelTonight continues to expand rapidly across North America and Europe.

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