Discovery Service Representative: Work From Home
The Discovery Service Team (DST) At Home Agent will be responsible for new Discovery member welcome calls, product education, CRM ( Customer Relationship Management), reservation assistance, and communication . They will coordinate with the sales centers to provide the member profile information to help drive incremental sales efficiencies and tour penetration. Time allocated will be 100% spent on direct customer contact and related program questions.
- Proactively encourage Members to travel using a structured contact process .
- D iscuss resort options, help complete reservations and explain Discovery rules.
- C ollect member profile information by inbound/outbound calls.
- R eturn phone calls and e-mails promptly and conduct post-stay surveys.
- Create inbound reports by outlining the members profile information and distribute to site management prior to the members arrival.
- Being able to work a schedule of Tuesday through Saturday
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