Posted Apr 18

Discovery Service Representative: Work From Home

Wyndham Vacation Ownership
United States of America Full Time

The Discovery Service Team (DST) At Home Agent will be responsible for new Discovery member welcome calls, product education, CRM ( Customer Relationship Management), reservation assistance, and communication . They will coordinate with the sales centers to provide the member profile information to help drive incremental sales efficiencies and tour penetration. Time allocated will be 100% spent on direct customer contact and related program questions.

Key Responsibilities:

  • Proactively encourage Members to travel using a structured contact process .
  • D iscuss resort options, help complete reservations and explain Discovery rules.
  • C ollect member profile information by inbound/outbound calls.
  • R eturn phone calls and e-mails promptly and conduct post-stay surveys.
  • Create inbound reports by outlining the members profile information and distribute to site management prior to the members arrival.
  • Being able to work a schedule of Tuesday through Saturday

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