Customer Care - Work From Home - NOW HIRING!
Benefits Offered: Vision, Medical, Life, Dental, 401K
Employment Type: Full-Time
*Customer Care Specialist - Work At Home - Lawton, Ok Market ONLY-47785
We are always looking for great talent to fill current/future openings at Assurant.
The Customer Care Specialist and Sr. Customer Care Specialist are responsible for providing direct contact with clients and customers to service and retain the account. This can include encouraging the use of other products and services. The client and customer contact is principally done through inbound and outbound calls. Mail, express delivery, fax and other electronic methods (e-mail) may also be used. The Customer Care Specialist and Sr. Customer Care Specialist are responsible for representing Assurant and the company values to clients and customers.
The Customer Care Specialist is responsible for:
Provide direct contact with clients and customers to service and retain the account.
-Relay accurate and detailed information through inbound and outbound calls from customers that pertain to Hazard Insurance, Mortgage Banking and Property Loss.
-Balance multiple tasks including call handling, loan level review and call documentation within required metrics.
-May provide information and promote the use of additional products and services as needed.
Gather and track information and troubleshoot client/customer inquiries and problems.
-Research/resolve loan level inquires as it relates to inbound/outbound call activity.
-Follow standard policies and procedures for resolving problems and responding to the customer in a timely manner.
-Recognize consistent problem areas and report to higher level for action.
Build and maintain effective internal working relationships and support teamwork in meeting company goals.
-Understand how the Customer Care Specialist role fits into the larger organizational context and ensure the smooth handoff of work (incoming and outgoing).
-Communicate status updates and appropriately escalate issues and opportunities to meet the needs of clients and customers.
-Participate in special projects, assume new responsibilities, and adjust priorities as requested.
Assurant, a Fortune 500 company and a member of the S&P 500, is traded on the New York Stock Exchange under the symbol AIZ. Assurant has approximately $27 billion in assets and $8 billion in annual revenue. Assurant has approximately 14,000 employees worldwide and is headquartered in New York's financial district. www.assurant.com.
We offer comprehensive benefits including medical, dental, short-term disability, long-term disability and life insurance, 401k with profit sharing, generous paid time off and much more.
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