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Posted Apr 08

Bilingual Spanish/English Work from Home Call Center Agent

United States of America Full Time
Salary: $9 to $13 Hourly

mployment Type: Contractor

We are seeking a Bilingual Spanish/English Work From Home Call Center Agent to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

Responsibilities:

  • Handle customer inquiries and complaints
  • Provide information about the products and services
  • Troubleshoot and resolve product issues and concerns
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services

Qualifications:

  • Previous experience in customer service, sales, or other related fields
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills

Requirements:

  • A quiet place at home to work
  • An up to date Desktop Computer Running Windows 7, 8, or 10. NO Laptops or ALL in One Computers. (Two monitors are recommended but not required)
  • Your computer must be hard wired to your high speed Internet (NO WIFI)
  • A call center style headset (http://dlgservicesinc.com/equipment/)
  • A real phone line, no Magic Jack, Cell Phone, Skype, etc.
  • Be Fluent in English and Spanish including Reading, Writing, and Speaking
  • Be willing to work when you commit to working and be dedicated to success

About DLG Services:

A virtual call center company.

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