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Posted Apr 06

Customer Service Representative-REMOTE

United States of America Full Time
Salary: $14.25 Hourly

Benefits Offered: Medical

Employment Type: Full-Time

Work from home this summer! We are seeking dedicated customer service reps for a remote opportunity with one of the country's leading educational organizations! Must be available between the hours of 8am-8pm.

*Great position for students and veterans!*

**MUST BE LOCATED IN THE COLUMBUS, OH AREA**

Pay: $14.25 an hour

Address: Work from Home (One day of onsite equipment pick-up & training)

Hours: Must be able flexible between the hours of 8:00 AM – 8:00 PM Monday-Friday (set schedule given after training)

Mandatory Training Hours: Monday – Friday 8am-4:30 pm for at least 3 weeks (no scheduled time off during training)

Start Date: Monday, May 15th

Subscription Management Representative: Responsible for researching and creating license details in various access management systems, sending welcome emails to customers with platform access information, completing order details and answering customer inquiries during or after activation concerning licensing, start/end dates.

  1. Essential Accountabilities:
    1. Perform other duties as may be assigned
    2. Meet or exceed Key Performance Indicators and quality metrics
    3. Participates in testing new systems and applications as assigned
    4. Troubleshoot and provide customer support about registration, licensing, account expiration dates, and additional services
    5. Identify renewal/expansion/software issues – escalate to the appropriate area.
    6. Provide customer support regarding account set-up and license use inquiries.
      • Intermediate proficiency/experience using Microsoft Office applications (Word, Outlook, Internet)

About Tailored Management:

Tailored Management Services Inc .
Our President says, "The people business is personal." This simple but profound phrase shapes the thinking that has made Tailored Management into a major national force in the staffing industry. We believe to our core in finding the perfectly tailored candidate for each role we fill: each and every time. We accomplish unparalleled success with numerous Fortune 500 companies within our Centralized Recruiting Hub. In the digital age, though we are all physically based in one office in Columbus, Ohio, we can place top-notch candidates globally. Every client is served by a dedicated Account Manager and recruiting team, trained by the principles that guide our clients own businesses, and who approach the staffing process exactly as you would for your own team. Ready to take your company growth to the next level? We invite you to take a moment to review our job openings. One phone call today will put you on the path toward the gold standard of hiring.

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