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Posted Mar 17

Customer Service (Phone Work)

Gregg Services
United States of America Full Time
Salary: $12 Hourly

Benefits Offered: Vision, Medical, Life, Dental

Employment Type: Full-Time

client located in Canonsburg/Southpointe is seeking Temp-Hire Call Center Customer Service Reps for their growing facility.

No sales calls required (all incoming calls) Taking calls to enroll customers in warranty programs and dispatching repair techs when customer calls to request service.
Hours required 8am-6pm When working traditional office hours Monday-Friday and on an after hours rotation from home up to 10 pm on week nights and weekends (work from home is on a rotation, there are no strictly work from home positions)
Requires that you have HIGH SPEED INTERNET AT YOUR HOME company provides lap top and phone for your work from home rotation (AGAIN THERE ARE NO STRICTLY WORK FROM HOME POSITIONS ALL REQUIRE ROTATION &
WORKING AT HOME OFFICE IN CANONSBURG/SOUTHPOINTE COMPLEX)

Client is seeking the following Desired Skills:

• Experience required working Customer Service and heavy phone work (call center preference )
• Good communication skills, the ability to speak with customers via the phone with clear respectful communication
• Customer Service Savvy , the ability to assist customers with issues and resolve those issues with customer satisfaction
• Data Entry Typing while talking using a head set (Typing at least 45-55 WPM)
• Good Computer skills, the ability to navigate customers in-house software program after training
• Experience using word and Excel (basic knowledge) and email correspondence
• Ability to multi task and understanding of how to effectively provide customer service using a control the call method
• Must have ability to work 8am-6pm at Office located in Canonsburg/Southpointe and work an on-call rotation from home to include evenings and weekends
• Must have High Speed internet at your home to be able to perform work on laptop from home during at home rotation
• Must pass company background screening process, drug screening and have a valid drivers license

$12.00 Per hour Temp to hire with a full competitive benefits package upon hire. Requires excellent attendance.

Please note this position will require a work from home rotation and high speed internet at your home (there are no strictly work from home opportunities and no arrangements can be made for a strictly work from home schedule)

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