Posted Mar 17

Shore Excursion Res Agent - Work at Home

Holland America Line Inc
United States of America Full Time

(Temporary Position)

We are committed to our mission: Through excellence, we create once-in-a-lifetime experiences, every time.
Holland America Line's mission guides our business to deliver once-in-a-lifetime experiences for our guests, care for our employees, remain stewards of the environment and operate in partnership with the people and organizations in the communities in which we do business. Our office is located in the beautiful city of Seattle, on the Elliott Bay waterfront just a short distance from downtown. Our Corporate Team supports a fleet of 14 modern classic ships offers more than 500 sailings a year visiting all seven continents.

Job Details

Responsible for answering incoming calls from guests and travel agents for shore excursion-related inquiries for Holland America Line and Seabourn as well as completing and confirming reservations.


Answer incoming telephone calls and accurately enter bookings into reservation systems according to company standards.

Respond to email inquiries.

Communicate special needs of guests on tours to ships and hotels.

Work with department Supervisor and Manager to ensure that all services are secured for each guest bookings.

Works with reservation staff as a team player in accomplishing department objectives.


Must have access to high speed broadband internet for business line connection and a dedicated, quiet workspace at home.
Must reside in Washington State, Oregon, Colorado, Idaho, Nevada Florida, and Georgia.
Previous call center or telephone experience helpful.

Experience with MS Office (Word, Outlook and Excel).

Speak in a clear and understandable voice.
Strong verbal and written skills.

Familiarity with Webres, MXP and/or Polar a plus.

Ability to type at least 45 WPM

Strong sales, interpersonal and customer service skills with ability to positively interact with individuals at all levels.

Ability to work independently in a demanding environment.

Minimum one year sales, customer service and/or office experience including customer contact via telephone and email in a fast-paced environment.

Excellent attendance, including shift, breaks and lunch schedule adherence.

Flexible in terms of scheduling and overtime.

Customer service resolution ability

Knowledge of Holland America Line and Seabourn products.

Next Steps…
For more than 140 years, Holland America Line has been a recognized leader in cruising, taking our guests to exotic destinations around the world. Apply today and set sail on an exciting new career course! Our application process is quick and easy, be sure to login to our Talent Center and create a profile and then apply directly to your specific job.

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