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Posted Mar 16
Quest Diagnostics

PART TIME Call Center Insurance Risk Interviewer (WORK FROM HOME)

Quest Diagnostics
United States of America Part Time

  • The Journey Begins with you.
    There's quite a distance between wondering and knowing. And for patients waiting for answers to important health questions, it's a road they want to travel as quickly as possible. At Quest Diagnostics Incorporated, we understand urgency. But more than speed, we focus our energies on accuracy.
  • Opportunity Profile:
    • Basic Purpose: The primary purpose of this position is to complete life insurance applications through inbound and outbound telephone calls placed to applicants who have already applied for life insurance. This job is NOT a sales job. This position requires attention to detail and the ability to type responses based upon scripted questions. Must be able to work evening shifts offered. Equipment is provided.As a Call Center Customer Service Representative, you'll:
      • Work in our call center, wear a headset, and talk to insurance applicants over the phone.
      • Complete life insurance applications by placing outbound and receiving inbound telephone calls. These interviews will include gathering medical, financial, occupational, and avocation histories.
      • Use your Customer Service skills while providing peace of mind to our customers.
      • Stick to your schedule, show up for work on time, and get engaged with our company's culture and activities. The more you invest in your career, the more it gives back to you.
      Duties and Responsibilities: The major functions of the position:
      • Complete life insurance applications by placing outbound and receiving inbound telephone calls. Leaves messages for return calls or completes interviews with life insurance applicants. These interviews will include gathering medical, financial, and occupational histories.
      • Read scripted questions and type answers verbatim.
      • Reviews and edits information collected during the interview for quality assurance purposes.
      • Use professionalism, courtesy, empathy, and customer service savvy to ensure all applicable information is gathered.
      • Must be able to maneuver through multiple script components and Internet.
      • Required to meet and maintain production and quality standards.
      • Observe all compliance policies and safety policies and procedures as outlined in the ExamOne Safety Manual or safety matters included in other special training.
      • Other duties as assigned.
      Qualifications:
      • Education Preferred: High School Diploma or Equivalent required.
      • Work Experience: No previous call center experience is necessary
      • Background in medical terminology or life insurance industry preferred
      • Must have 816/913 area code
      • Must have telephone landline and Internet access
      • Must be able to work on-site for a minimum of 6-8 weeks for training
      Shifts:
      • Classroom training (on-site)– three weeks, 5-9
      • Additional training (on-site) – three weeks, 5-9 (or selected shift)
      • Several night shifts offered
      Minimum Skills Required:
      • Type 30 wpm
      • Ability to articulate medical terminology and speak clearly
      • Accurate, detail oriented
  • Closing StatementQuest Diagnostics has many career opportunities for individuals whose talent, initiative and dedication will complement our belief that the patient comes first and that values do matter. We work to earn our customers’ trust every day by providing the highest quality diagnostics information services in a professional, accessible and informative way.Our workforce is diverse and talented and believes in our vision:“Empowering Better Health with Diagnostic Insights.”[All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities.]To Begin the Interview Process and self-schedule a phone interview, please click “submit” to load your information and access calendar time for a brief 30 minute interview!

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