Reservation Sales Associate- Work at Home Opportunities!
Omni Hotels and Resorts creates genuine, authentic guest experiences at over 50 distinctive luxury hotels and resorts in leading business gateways and leisure destinations across North America. Omni Hotels is known for its exemplary culture, authenticity to the markets in which we operate, innovation and exceptional service. Our commitment to career development has created tenure and loyalty that enables us to perpetuate our family atmosphere.
Omni Hotels & Resorts is looking for Work at Home Customer Contact Center Representatives to take inbound reservation calls for the Omni luxury brand of Hotels and Resorts. The ideal candidate is friendly, patient, professional and genuine with a service driven attitude. In return, we provide a stable secure company, and family atmosphere with great benefits.
Part-time and Full–time positions; Evening/Weekend shift rotations
Employee rates offered at our properties and much, much more!
Take calls to assist guest needs with reservations including modifications and cancellations
Offering recommendations which will maximize revenue and guest stay satisfaction
Maintain a high level of professionalism when speaking with customers
Requires the ability to work in a high call-volume environment
Must be available to work one weekend day (Saturday or Sunday)
Must be located in the Omaha area
Advanced verbal and written communication skills (English)
Ability to work independently to resolve customer inquiries or problems
Excellent phone etiquette skills
Intermediate experience working with basic computer programs (MS Office, Outlook, etc)
Must be able to become proficient on Omni Hotel’s reservation system
Must have a working PC with LCD monitor or laptop (minimum technical specifications apply)
Must be able to attend onsite training during the day in Omaha for 3 - 5 weeks
Must have a private work space preferably with a door that separates the work area from the rest of the house
Prior Call Center experience a plus
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