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Posted Mar 16
​FROSCH

After Hours Travel Consultant - Virtual

​FROSCH
United States of America Full Time

FROSCH is seeking a full-time After Hours Travel Consultant to join our growing company. If you thrive in a fast paced environment and have excellent customer service skills we want to hear from you!

In this virtual role, you will provide remote assistance during overnight and weekend hours for shifts that will range between the hours of 4:00pm - 11:00am CST Monday through Thursday and shifts varying between the hours of 5:00pm Friday and 11:00am Monday CST as well as Holidays.

As an After Hours Travel Consultant you will be responsible for assisting travelers with problems that arise during travel and may need to customize alternative solutions to get the traveler to their destination

Requirements/Qualifications:
Extensive knowledge and understanding of international and domestic routings, airfare contracts; excellent geographical familiarity and aptitude, impeccable work ethic, great communication skills, and attention to detail.
Recent, native GDS experience on Sabre and Apollo required.
After Hours experience preferred.
Capable of working in a fast-paced, team oriented environment under stringent deadlines as requirements can change quickly and often required an immediate response.
Ability to resolve problems independently.
Excellent computer skills; including experience with Microsoft Office. We aspire to define ourselves as the travel company of choice, to deliver industry-leading expertise and service to our customers and build on the tremendous pride our employees have in all they accomplish. We will continue to align our resources to further integrate leading technologies into our customer experience. Through it all, we will remain faithful to our core values: respect, integrity, excellence, communication, commitment and delivering the unexpected.

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