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Posted Mar 16

Diamond & Jewelry Consultant, Call Center & Work From Home Program

Blue Nile
United States of America Full Time

Blue Nile is the largest online retailer of certified diamonds, engagement rings and fine jewelry. Our standards are amongst the highest of all jewelers. We provide a superior customer experience, extraordinary value and industry leading product quality and style. We obsess about our customers and are passionate about providing each customer with an amazing experience.
We embrace a culture of adaptability. Our team is nimble, innovative and resourceful and makes an impact on both the business and each individual customer’s personal experience. We value hard-work, flexibility and curiosity and collaborate to creatively solve problems, constantly improve and implement meaningful changes. Our team celebrates achievements and is inspired by success.
The Blue Nile Diamond and Jewelry Consultant (DJC) is an individual who embraces knowledge and education as their core. A Diamond and Jewelry Consultant at Blue Nile is a person who is outgoing, passionate and thrives on helping others. Our goal in Customer Service is to enhance and grow the brand connection experience for our Blue Nile customers. Our Diamond and Jewelry Consultants do this through being professional, accessible, enthusiastic, and interested in a career that creates a “Jeweler for Life” relationship with Blue Nile Customers.

Responsibilities:
Demonstrate exceptional Customer Service and educate customer on products
Communicate the Blue Nile Difference, instilling trust and confidence in our brand
Prioritize customer calls, customer email, live chat and other customer interactions
Proactively follow up on all work requests within Blue Nile’s service level standards
Effectively resolve complex customer service challenges, finding solutions which exceed customer expectations
Understand department goals and meet defined metrics
Proactively read and take action on daily operations updates as needed
Communicate accurate information and set clear expectations for customers, ensuring an on-brand Blue Nile experience
Maneuver effectively and efficiently through all computer systems
Continuously maintain excellent attendance and punctuality

Qualifications:
Previous customer and/or call center experience
Consultants will build relationships and offer customer support via phone, chat and email
Fluency in other languages is a plus
Bachelor’s degree in Business, Sales, Communication or Marketing preferred
Excellent organization skills
Excellent listening, written and verbal communication skills
Ability to work within deadlines in a fast paced environment
Solid computer, typing/keyboarding and data entry skills
Flexibility and willingness to adjust to scheduling needs, particularly during retail peak seasons
After 6 months of continuous employment you will be eligible to apply for our work from home program

What we offer:
Medical, Dental, and Vision Healthcare Coverage
401(k) with Company Match
Paid Vacation
Competitive Salaries
Transportation Allowance
Employee Discount
Employee Referral Bonus
Fitness Center Discount

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