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Posted Mar 15

Customer Service Representative-Work from Home Position

Manpower
United States of America Full Time
Salary: $10 Hourly

Benefits Offered: Medical

Employment Type: Full-Time

Are you tired of spending so much time in your car commuting every day?
Are you interested in working from the comfort of your own home?
Manpower is currently hiring with TurboTax for Work At Home positions during this upcoming tax season.

Position Details:
Start as soon as March 26th (just in time for holiday shopping!)
Shift flexibility between 6:00 a.m. – 10:30 p.m. PST/ CST: 8AM - 12:30 AM / ET: 9am - 1:30am /seven days a week (4 weekdays + 1 weekend day; schedule changes weekly)
Pay $10/hour

This role will apply defined practices, procedures and company policies to triage, troubleshoot and resolve moderately complex problems exercising good judgment. You will interact with customers via phone, chat and email utilizing strong written and verbal skills as well as deep customer empathy via these 5 aspects:
Getting Started: Will primarily assist TurboTax customers who have begun using the software or online product and need assistance navigating or troubleshooting issues they experience within the product.
Print & File: Will primarily assist customers who have completed their taxes using TurboTax and are at the stage of printing and filing their returns. Agents will be expected to trouble shoot hardware and software issues.
Shop/Buy: Will assist customers with product selection and purchase inquiries, updating of billing information and data entry.
Download & Install: Will assist customers with inquiries regarding product configuration, troubleshooting errors and other issues encountered during the installation / download procedures.
Working On My Return: Will help customers who are working on their return with both product/software inquiries, as well as with tax software questions and calculations.

Interested in applying? Please send me your updated resume right away because these positions are filling up fast! Upon viewing your qualifications, I will call you to discuss next steps.

I look forward to talking soon!

About Manpower:

ManpowerGroup is an American multinational human resource consulting firm headquartered in Milwaukee, Wisconsin, USA. Manpower provides recruitment and assessment, training and development, career management, outsourcing, and workforce consulting.

All Jobs at Manpower http://www.manpower.com

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