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Posted Mar 15
Cigna

Quality Review/Audit Spec - Work from Home

Cigna
United States of America Full Time

Manages a team of 15-20 quality reviewers, in a virtual environment, as a part of Customer Advocacy quality team. Manages inventory and feedback processes associated with quality. Partners with internal business owners to finalize audits, develop coaching plans and/or support new hires. Supports developing process improvement plans to improve the customer experience. Maintains feedback databases and tools. Manages projects that support the improvement of the customer experience.

Responsibilities:
Participates in efforts to identify operational improvement opportunities that have a direct impact on the customer, provider, or vendor partner.

May be directly involved in complex operational audits or regulatory inquiries and provide expertise and guidance on technical or procedural issues.

Partner with Operations, Coaching, and Quality to ensure negative customer experiences are assigned appropriately and feedback is shared

Have Regular Team Meetings, Huddles, and 1/1’s to understand your teams’ needs and barriers

Build Out Weekly, Monthly, and Yearly capacity plans to understand overall staffing needs

Lead and influence improvements within your team by leveraging MOS tools

Qualifications

High School Diploma or equivalent required

Bachelor’s Degree (preferred)

3-5 years of direct People Management experience within
Healthcare operations or quality management experience required

Highly developed decision-making and problem-solving
skills

Solid background in corrective action and employee
coaching and motivation

Strong written and verbal communication skills

Ability to handle multiple assignments, projects and
deliverables simultaneously

Ability to work under pressure and flexible hours

Ability to manage in a virtual environment

Advanced Microsoft Excel and PowerPoint knowledge
highly preferred

US

Candidates Only

: Qualified applicants will be considered for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, disability, veteran status. If you require a special accommodation, please visit our Careers website or contact us at

SeeYourself@cigna.com

.

Primary Location

:

United States

Job

:

Bus Ops--Quality Assur/Audit

Work at home opportunity (External)

:

Yes

Schedule

:

Full-time

Shift

:

Day Job

Employee Status

:

Regular

Job Type

:

Standard

Job Level

:

Manager of People

Travel

:

Yes, 25 % of the Time

Job Posting

:

Mar 14, 2017, 4:21:12 PM

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