Posted Mar 15

Quality Review/Audit Spec - Work from Home

United States of America Full Time

Manages a team of 15-20 quality reviewers, in a virtual environment, as a part of Customer Advocacy quality team. Manages inventory and feedback processes associated with quality. Partners with internal business owners to finalize audits, develop coaching plans and/or support new hires. Supports developing process improvement plans to improve the customer experience. Maintains feedback databases and tools. Manages projects that support the improvement of the customer experience.

Participates in efforts to identify operational improvement opportunities that have a direct impact on the customer, provider, or vendor partner.

May be directly involved in complex operational audits or regulatory inquiries and provide expertise and guidance on technical or procedural issues.

Partner with Operations, Coaching, and Quality to ensure negative customer experiences are assigned appropriately and feedback is shared

Have Regular Team Meetings, Huddles, and 1/1’s to understand your teams’ needs and barriers

Build Out Weekly, Monthly, and Yearly capacity plans to understand overall staffing needs

Lead and influence improvements within your team by leveraging MOS tools


High School Diploma or equivalent required

Bachelor’s Degree (preferred)

3-5 years of direct People Management experience within
Healthcare operations or quality management experience required

Highly developed decision-making and problem-solving

Solid background in corrective action and employee
coaching and motivation

Strong written and verbal communication skills

Ability to handle multiple assignments, projects and
deliverables simultaneously

Ability to work under pressure and flexible hours

Ability to manage in a virtual environment

Advanced Microsoft Excel and PowerPoint knowledge
highly preferred


Candidates Only

: Qualified applicants will be considered for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, disability, veteran status. If you require a special accommodation, please visit our Careers website or contact us at



Primary Location


United States



Bus Ops--Quality Assur/Audit

Work at home opportunity (External)








Day Job

Employee Status



Job Type



Job Level


Manager of People



Yes, 25 % of the Time

Job Posting


Mar 14, 2017, 4:21:12 PM

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