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Posted Mar 10
CVS Health

Call Center Customer Service Representative - Bilingual

United States of America Full Time

Job ID: 597586BR
Business Area: CVS Health
Primary Location: OH ‒ Solon
Job Type: Full Time
Job Category: Call Center, Customer Service
Clinical Licensure Required: N/A
Location Code OF223
Position Summary:

START DATES as early April 2017!!
A Customer Care Representative is the first line of communication for our members. You will work in a call center environment and take inbound calls from our members, offering information and answering questions to help them make critical health decisions. This position is not a standard call center role, your interactions with our CVS Health members is a conversation; you’ll be the person who listens when our customers call, and through your skills and knowledge will voice the solutions needed to help simplify their health care experience. Typical topics you will consult on are: prescription refills, order status, verifying insurance coverage, and assisting with technical account challenges. Our focus is providing excellent customer service with empathy, while resolving the member’s questions on the first call.

This role offers tremendous career opportunity; you can grow within the care center or move to another role within CVS Health.

Your benefits:
We offer competitive pay and benefits
Paid training
Quarterly bonus potential
Fast track career progression
Availability to work from home is available following 6 months of employment and measurable success




Required Qualifications:


-6 months experience in a customer service role (call center, retail, or customer service environment), strong work ethic, and strong computer navigation skills.

-PC proficiency in Windows-based applications and internet skills, navigation and trouble-shooting.



Note: Successful candidates will need to pass a background check and drug screen, complete a virtual job preview and digital interview.



Preferred Qualifications:
Previous health care experience, providing elder care, being a primary care giver, or volunteer work within the community is preferred yet not required.
Previous Call Center experience Fluency in Spanish, verbal and written a plus




Education:
Verifiable High School diploma or GED is required

Business Overview:
CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation’s largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units – MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.



CVS Health is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, ethnicity, ancestry, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, medical condition, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law. CVS Health will consider qualified job candidates with criminal histories in a manner consistent with federal, state and local laws. CVS Health will not discharge or in any other manner discriminate against any Colleague or applicant for employment because such Colleague or applicant has inquired about, discussed, or disclosed the compensation of the Colleague or applicant or another Colleague or applicant. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster:
EEO IS THE LAW
and EEO IS THE LAW SUPPLEMENT



Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for this job, please contact us by clicking
AA EEO CVS Health

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