Posted Mar 10

Customer Service Representative WAH Cedar Rapids 2/20

United States of America Full Time

As a Customer Service Representative, you’ll have the opportunity to help people every day on behalf of the best companies you already know and love. We’ll teach you the skills you’ll need to succeed and provide a path for you to do so. In fact, many of our site directors and operations managers began as customer service agents themselves!

What you’ll be doing

You will use your positive attitude, your caring nature and your top-notch customer service skills to make an impact on your customers’ day. Your main responsibilities will include:

* Talking to customers over the phone, email or chat to resolve their questions or concerns

* Accurately document and update customer records in the computer system

* Upsell products or services to customers, if appropriate

* Remain calm and helpful even when dealing with upset customers

* Escalate customer complaints and/or calls to your manager when necessary

* Provide feedback and recommendations to your manager on ways the company can improve

* Perform other duties as assigned by your management team

Why you’ll want to join the Alorica team

* 100% paid training

* Performance bonuses

* Competitive pay

* Health & dental benefits

* 401(k) with company match

* Paid time off

* A great team environment with supportive co-workers

* You’ll work on behalf of some of the best-known companies in the world (like the top stores, retailers, shipping companies and banks) all from your hometown

* You’ll feel empowered to do things the right way amid a culture of high personal and business integrity

* There’s real opportunity to learn, grow and advance your career (we love promoting from within here)

* We’re a strong, global company that truly cares about our local communities

Alorica is one of the biggest companies you’ve never heard of. We only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with over 90,000 employees in more than 100 locations around globe.

Working at Alorica means having the freedom to explore all kinds of career opportunities. You can choose from several positions – customer service, tech support, management – serving a wide variety of clients in healthcare, insurance, finance and consumer technology. And you can choose to work at a site, work from home, stay where you are or transfer to a totally new location.

Alorica offers fun, challenging opportunities for personal and professional development. We want you to have fun and succeed, because when you’re at your best, that’s when we’re at our best.

Let’s make lives better. Let’s defy the status quo. And let’s go beyond thinking


The best fit for this job is someone who:

* Has a High School diploma or General Educational Development (GED) certificate

* Previous customer service and/or call center experience preferred

* Has good computer skills, including Microsoft Office

* Possesses excellent communication skills

* Cares about helping their customers

* Is team-focused

* Has the ability to multitask well

* Can adapt to a flexible schedule

* Is positive and can handle stress

* Can maintain the highest level of confidentiality

* Bi-lingual (Spanish) a plus

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