The Ordering Specialist will take inbound calls remotely from their home location in the Colorado Springs and surrounding areas and provide World Class service to our customers. The Ordering Specialist will provide a conversational dialogue while handling customer calls according to company quality guidelines. Special effort is made to ensure outstanding customer satisfaction and to process customers' orders accurately via our clients Ordering Platform. Effectively and efficiently use systems and tools in servicing customers.
The Ordering Specialist will take inbound to-go calls for assigned client from their home office setup:
- Deliver outstanding customer service – build rapport, problem solve, influence, and assist the customer in making educated decisions.
- Ensure accurate entering of all to-go orders.
- Become a subject matter expert on assigned menus and associated allergens/special accommodations.
- Highlight all client requested items on all calls.
- Engage the Store Managers on special accommodations.
- Conversational upselling to increase the customer’s check amount.
The Ordering Specialist will handle every customer contact in line with client and company requirements in order to meet monthly Key Performance Indicators (KPI’s) and targets (KPI’s and targets may be subject to change dependent on client and company requirements):
- Handle contact within required time frame
- Meet required standards of quality
- Adhere to schedule to achieve required target
- Meet attendance requirements in line with company policies
- Other KPI’s as required
- Other reasonable duties as required • Ability to learn new menu’s, product knowledge and computer programs quickly
- High school graduate or equivalent
- Ability to type a minimum of 40 WPM
- Self-directed and self-motivated
- A minimum of 1 year of call center, customer service, restaurant server, catering or hospitality experience.
- Strong Verbal Communication Skills
- Strong Motivational skills
- Excellent Listening Skills
- Objection Handling
- Ability to work in a fast paced environment
- Strong PC Skills