We are seeking Customer Service Representatives to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. All while enjoying the benefit from working from home! We are focused on providing Virtual Call Center services with the highest levels of customer satisfaction. We strive to meet our clients and agents expectations.
· Handle customer inquiries and complaints
· Provide information about the products and services
· Troubleshoot and resolve product issues and concerns
· Document and update customer records based on interactions
· Develop and maintain a knowledge base of the evolving products and services
· Previous experience in customer service, sales, or other related fields
· Ability to build rapport with clients
· Ability to prioritize and multitask
· Positive and professional demeanor
· Excellent written and verbal communication skills
· Complete the certification & course work
· Pass a background check
Welcome to Carlton's Virtual Solutions, LLC. We are focused on providing Virtual Call Center services with the highest levels of customer satisfaction. Our biggest goal is to bring the calls back to the United States for our Clients we service. Carlton's Virtual Solutions, LLC is a proud sponsor of our Military and their families. We know there are many work from home jobs out there, however we know you would be happy partnering with us. With many of the Fortune 500 companies you have the choice to choose which client you would like to service.