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At-Home Associate International Associate- Third Shift

J.Crew Group, Inc.  United States of America

Posted: February 13, 2017 | Job Type: Full Time

Full-time, Part-time

Third Shift At-Home International Team Associate
San Antonio, TX - Must be located in San Antonio, TX

OVERVIEW:
J. Crew has expanded globally and the International Team assists our international customers on a daily basis via email, chat and phone. The Third Shift At Home International Associate will handle interactions from our International customers while working from home with the possibility of some required travel to the call center.

DESCRIPTION:
Demonstrate a passion for exceeding customer expectations, accuracy, and efficiency when resolving customer inquiries
Exhibit excellence in grammar as well as written etiquette
Maintain a consistent, high quality average(IQA)
Work independently and with a positive attitude
Value personal accountability and effective communication
Enjoy a constantly evolving, learning work environment
Troubleshoot technology issues as they occur.
Maintain a safe workspace in a quiet area with no distractions.

QUALIFICATIONS:
Must be located in San Antonio, TX
Must exhibit excellent written & verbal communication skills
Must be Customer Service trained and Blue Martini proficient
Must be proficient in PC-based applications and Microsoft Office-Excel, Word, SAP, Internet and e-mail
Must be able to effectively handle escalated customer situations
Must be highly organized, able to prioritize and multi-task
Must work independently and exhibit a high attention to detail
Must maintain a professional demeanor at all times
Must maintain an IQA average of 90% or better
Must have excellent attendance
Available to work overtime as needed
Must be willing to provide cable internet connection meeting the technical requirements for participation in the J.Crew At-Home program.
Must currently have or be willing to acquire homeowners/renters insurance that covers the business equipment.(Typically minimum general liability coverage of $100,000 with $2,500 specifically for business equipment).J.Crew may, at its sole discretion, agree to less on a case-by-case basis.

WORK SCHEDULE:
Full-time and Part-time

J.Crew Group, Inc. is an Equal Employment Opportunity (EEO) Employer
We are committed to affirmatively providing equal opportunity to all associates and qualified applicants without regard to race, color, ancestry, national origin, religion, sex, marital status, age, sexual orientation, gender identity or expression, legally protected physical or mental disability or any other basis protected under applicable law.

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