As part of our Military Outreach program, this work at home opportunity is available only for veterans, military personnel and their immediate family. Training will be conducted near the base in Dover, Delaware; applicants must be willing and able to travel to Dover, Delaware to participate in 10 weeks of full time on-site, paid training. Training will be conducted Monday through Friday from 9:00 A.M. - 5:30 P.M. (ET). Once the training program is successfully completed, this role will be remote and employees will work from home. There may also be times that you will be required to work from our facilities located in Dover or New Castle Delaware for additional training or development.
Given the limited nature of this special program, all applicants must include their military affiliations on their application.
This would be working directly for us. Not a 3rd party company or through a staffing agency.
This position would also qualify for the Discover benefits package. Our benefits include available Medical, Dental, Vision, Life and Disability Insurance, Paid Time Off, 401k and ESPP. Our Benefits start DAY ONE of your employment!
If you are an experienced Customer Service Expert looking for a new start, we are looking for YOU. Are you looking for a career that feels like home? Would You Like to begin a journey with a company that takes pride in delivering Company Leadership, People Leadership, Thought Leadership, and Results Leadership? If so, starting a career as a Customer Service Expert with Discover may be the best move for you!! Theres no magic formula. Just a simple belief: respect and reward people for being their best. Thats how we work at Discover Financial Services. Discover Financial Services (DFS) is a leading credit card issuer and electronic payment services company with one of the most recognized brands in U.S. financial services. Since our inception in 1986, we have grown to become one of the largest card issuers in the United States, with more than 50 million card members. Our New Castle, DE facility offers fantastic amenities to our employees. Take advantage of the full service cafeteria featuring a deli bar, fresh salads, grille and much more. Enjoy your lunch on the patio or take a stroll on the mile walking path. You are invited to participate in our state of the art fitness center featuring free weights, cardio machines, aerobic classes, and locker rooms. In addition, you would not have to worry about parking as we have our own parking garage! At Discover we value our employees- your career shouldnt feel like just another job!
Customer Service and Engagement Representative Role:
Our Customer Service and Engagement Representatives fully engage our card members by responding to inbound customer service calls in reference to credit card transactions, products, services, fees, billing errors, payments, or any other customer related inquiries
Our Customer Service and Engagement Representatives will utilize their Friendly, Helpful, and Refreshing personalities to effectively respond to our customers inquiries as well as find opportunities to inform our cardmembers of additional services such as fee products, card usage benefits and our world-class Cash Back Bonus Program.
Excellent communication, negotiation, and problem solving skills.
Must provide excellent Customer service to both internal as well as external Customers.
Ability to work in a fast paced, goal oriented environment.
Must be flexible and adaptable to changing business needs.
Ensure compliance with Department policies and procedures
Must be willing to learn and promote card usage to our customer
Upon applying, please check your email (inbox and junk folders) for the next steps in the interviewing process.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.